We are contacting you regarding this order. Which warranty is applied to your products? When the pre order is no more available, it’s means, we cannot offer the product anymore. Their customer support system is non-existant. Nippon-Yasan.com > Customer Support Ticket System: Hora Actual en Japon Next to your order number it will say “apply a voucher” please select the voucher you want use inside the list. Go inside your account, inside the pre order. It was a big pricy figure so I used this shipping. Our system will calculate automatically the shipping fee for your country.We can send our products to all over the world! I also had a big issue with NY when I preordered the gx-71 reissue and gx-88. 21. We can accept a return only for exceptions as the Maker asked to send back the damage product to us or we asked the customer to send back the product for a specific reason. To the OP: You should have credit card protection offered directly from Visa/Mastercard/AMEX that is linked to your PayPal. 16. better stay away PS: searching with more than 1 word in the query doesn't work properly I did the ticket thing, and chat thing for a couple of months with no response to my tickets, and the chat was useless. I had to submit multiple tickets to change shipping to DHL, paid for the extra, then they shipped pretty quickly after that. About. Used to use Nippon Yasan a lot but sometime towards the end of 2019 they went to shit. Our system will calculate automatically the shipping fee for your country. Web Shop since 2011. Yes, our website is secure for the payment. I have to admit that this worries me a little bit since I have preordered a DX Voltes V from NY. Is using nippon yasan worth it? Nippon-Yasan.Com NEVER STORE OR MONITOR Credit Card Information, all information is sent directly from the user browser to the Payment Company System. My parcel has been sent back to the sender. If you want a new shipment, we will process to the shipment if we can, the shipping cost will be at your charge. Soul of Chogokin, Super Robot Chogokin, Fewture, Brave Gokin. They tell you to send tickets. You will have to do it inside your account. Toysdaily? www.robotjapan.proboards.com/index.cgi?board=RBay&action=display&thread=15021&page=1, cdn.mobilesyrup.com/wp-content/uploads/2020/07/nes-lego-set.jpg. Please do not buy any item from this website. You will have to check your email account to see the code. Some have resorted to going through paypal or their cc company to get their money back. The regular retail figure shipped, and I do have it in hand now. Just stay away from them going forward because it doesn't seem the situation will get any better with them. Your package arrive at the office in charge to ship at the international level. You cannot access to your account for multiples reasons. Your package is held at your local post office , you will need to go collect it. may result in cancellation of all orders/ pre orders and/or permanent banning from our store.
Wouldnt recommend them to anyone but different strokes for different folks. How did it come to this? Nippon Yasan Nippon Yasan - check ticket PSD-ES9-D6XX Your communication is catastrophic! They have the online chat, but those guys cannot do anything other than escalate your ticket. Phone Customer Service is available at the following times: After sales & promotions, can I still have the product with the same price? I finally this week got a refund on an order I placed in November 2019 for a figure that was listed as in stock when I placed the order. Nippon-Yasan. Nippon-Yasan are straight up crooks now. Average rating. It's really sad to see a business such as that devolve to what it is now. You can ask the closure of your account, please send us a ticket using our contact’s page. It was very easy and straightforward. The code for a prepaid card is send by email. has anyone see this kit fore sale.. please if anyone, let me know.! Our orders are definitive. Part of the reason they get stock later compared to others is they're not located in the main island. They have not responded to my ticket yet asking WTF. I asked them to sent me the shipping fee but they NEVER responded. To create an account, you will have to go on “sign in”, the section create an account and follow the different steps. They even made him upgrade to UPS and still didn't send it out. 29 talking about this. I asked them to sent me the shipping fee but they NEVER responded. How to create an account on Nippon-yasan? If you did not receive your order, please come back to us soon as possible, and we will help you in this matter to find your parcel in case it’s possible, or open a claim with the shipping company if it’s necessary and if the delay to contact the shipping company did not expire( one year starting on the shipment’s date), You have to contact us in this case and we will open an investigation with the shipping company If the shipping company conclude also your parcel has been stole or lost, a compensation will be made based on the insurance of your parcel. If your package has incurred freight charges for its return to us, the fee will be in less than a refund of the product or added in case of the payment of a new shipment. Today, I've filed a PayPal dispute against Nippon-Yasan (NY) for my preordered DX Voltes V. Dang must be terrible management or turnover there were people don’t give AF anymore. Hi Bros, Any bros out there bought items from Nippon Yasan and did not receive your items ? Welcome Guest. It's unfortunate that such a shoddy seller might be the only chance someone has to get something. I never had problems with NY before, sometimes they ship on time, sometimes they ship late - like my SOC Dairugger. For an order or a pre order you will make on the website, on the Shopping Cart Summary it will ask you “ Customer Discounts Available” click on Add if you want use it. Here is the story: Case 1. Name. Due for security reasons we are not authorized to ship battery. But some figures (all Miku) can no longer be ordered!!! Sorry to hear that, Borg. We reserves the right to ask you for additional information in order to check the correspondence between the credit card used and your identity. Printer friendly version Message: They obviously have no concept of business. 18. It never shipped out, so i opened a ticket. The pre order/order has been canceled for the following reasons: - a notification of payment was sent but we did not received your payment. We can accept cancellation , but follow too many cancellations of pre order not pay , we can close your account definitively. Nippon-Yasan Prev Next Prev Next. However, this year, just last month, I placed two orders on Nippon Yasan for figures that were in stock. Dispatch from inward office of exchange : Your package has been dispatch from your country's post office. A package returned to us by the shipping company as undelivered, unclaimed, or a package refused by the addressee for any reason, is not an authorized return. Your package arrive in your country's post office in charge of the international reception. These customs duties and any taxes related to the delivery of an item are the responsibility of the Buyer. Sorry that you are going through that but you are definitely not alone.
Dispatch from outward office of exchange : Your package has left Japan and is now in Transit (the next update will be when the package arrives in your country). kimmyangel • 1 ano atrás • #73863869 I am having the same issue right now with nippon-yassan and the transi logi shipping. Category. I know if you cancel an order from them, they can ban you from buying from them again but I had no plans to after that bs they feed me about their shipment. What is your policy about Disputes & Chargeback? No response 2) Chat live. Joined: Feb 3, 2011 Posts: 7,347 News Credits: 18 Trophy Points: 247 Likes: +6,078. My account is closed, I want to close my account? Either way, there was a post in another forum from another retailer in Japan stating a rumor that the former boss or employee absconded with a large amount of money from the company some time last year. I have bought lots off figures from them … Now I have just made a report through PayPal, hopefully, they can help me to do something about it.' It was a big pricy figure so I used this shipping. I got an email with the following message from Nippon Yasan: "Thank you for your purchase. When the sales or promotions are finished, the product will go back to the normal price. Please refer to the shipping page : Delivery Information, Please refer to the shipping page: Delivery Information. 22. Haven’t ordered from them in awhile but I definitely won’t be using NY as an option anymore. NY cancelled my account - but hey, I won't be using them anymore. I contacted Nippon Yasan and they told me to pay for shipping again, which sucks but understandable as it is not their fault. Picked an in-stock item to just be done with it. 20. DX Voltes is available on NY - if you want play the NY support ticket roller coaster! What means pre order no more available? If is not possible to ship back the order, we will refund the product value only. ------------------------------------------. You made a mistake in your email address or your password, your account has been closed due to a paypal dispute , chargeback or too many cancellations. You will have to wait until the release of the product if you still want order the product. If you finds that one or more products to your order is/are missing, you have to inform us immediately, so that we can proceed quickly to the correction of this or these forgetting (s). Never heard of that websie. Anyone know whats happening with Toysdaily? The cost of shipping won’t be refund in the case of a package returned to us by the shipping company as undelivered, unclaimed, or a package refused by the addressee for any reason. Your package has been delivered at the final address. I wouldn't recommend using them ever again. 23 reviews for Nippon-Yasan, 1.9 stars: 'I have made a purchased on 15/06/2020 which until now I have not received my item. Home › Shops › Shop #32. One can never have enough robots. Could you send me more pictures than you have on the website? What means those status: Payment accepted Payment process failed Payment pending? The 411 -- General Robot Information and Topics, Fan Art, Model builds, and Custom Creations, Takatoku, Bullmark, Clover, Takemi, Popy,Shogun Warriors,Tin,GoDaiKin, Jumbo Machinders and Other Plastic & Vinyl Robots, Microman/Micronauts/ Diaclone/ Henshin Cyborg, Macross / Robotech / Mospeada / Southern Cross/Orguss, ZOIDS, Brave Robots, Machine Robo, Go-Bots, SD. E-Mail Hello Thank you for your message This product is new our stock coming from GoodSmile itself plus we are very careful with those You receive a official product unfortunately not well finished but it is 100% it is not a bootleg 5. We do not accept cancellation for order already paid whatever will be the reason of the customer, it’s the same for pre order already paid. Never. Ordered, took my payment and sat on it for 1 month. Sub-Total
Nippon-Yasan Coupon is a great store to go to get quality supplies for you from Baby & Kids. All the orders with items in stock ordered with an item in pre order will be sent with the pre order. We cannot combine and split for you. My order have different release date or pre order and stock product. So here’s what happens now with this site: 1) send tickets. Go through the latter and I'm sure they will step in. Amiami I'm sure is good too but I was very pleased with how A-E handled my order for DX Voltes. Your account can be close for those following reasons: How long does it take to process my order? Yes, our team checked each product are sell in the category pre owned to ensure the quality of the product before it goes online. Any order placed on the Site may be subject to taxes and customs duties that are imposed when the package reaches its destination. If you can't get a charge back, you're basically screwed out of your money. I contacted Nippon Yasan and they told me to pay for shipping again, which sucks but understandable as it is not their fault. The other figure never changed status. : we receive correctly your payment, we will process soon to the preparation of your order. Slow response times, closing tickets without a response etc. They used to be good, if a bit slow, but they've gone downhill in the past year. Just curious, has anyone ever had any luck actually calling instead of just opening tickets? kimmyangel • 1 year ago • #73863869 I am having the same issue right now with nippon-yassan and the transi logi shipping. Do you make a control of pre owned item? This COVID may or may not compound company issues, if any. I won't be. Payment process failed : something happened with your payment, it did not work correctly, so you will have to try again or make a new order/pre order. https://www.post.japanpost.jp/ 2020-11-27, https://www.nippon-yasan.com/lang-en/content/34-Transi-logistic. Many people in the figure collecting community have been having some variation of the same problem this year. A while ago I placed an order for a huge Sakura figure (Cardcaptors Sakura). The pre order will be send after the release of the last product. OCProwl, Jan 6, 2021 #160. Your package is Held by the customs agent they will contact you to request more information if necessary. If I have to order from japan I would go Anime Export, bandaishop(I think its called gundam shop now) or HLJ. Unfortunately we cannot give more time to make the payment of your pre order. E-Mail Hello Thank you for your message This product is new our stock coming from GoodSmile itself plus we are very careful with those You receive a official product unfortunately not well finished but it is 100% it is not a bootleg The use of TLS prevents man-in-the-middle attacks (MITM), which occur when bad actors secretly intercept and possibly modify sensitive user data and credentials via insecure networks. Multiple tickets opened... and all they say at the end is sorry for the inconvenience. That’s too bad sucks to hear about it. It the same for a pre order with products release at different time. Asked for a refund, and received store credit. Problem with Nippon Yasan is that you have to BABYSIT THEM, because they only told me anything was wrong only because I asked via multiple support tickets. I have a problem with undelivered Order, could you help me? 6. All characters depicted in books, video, games, magazines and manga are at least 18 years old. Total
www.nippon-yasan.com He immediately opened a support ticket with Nippon-Yasan, and this is the entirety of their response. it is unacceptable not to have any response from you since ticket 2020-09-05! Tokusatsu, Super Sentai, Kaiju, Ultraman, Garo, Kamen Rider. . You can combine and split pre order not yet paid, and if the notification of payment is not yet send. Can I use a coupon / discount code when I making a new pre order/order ? What is the Japan post Tracking Status? Nippon-Yasan.Com are doing sales and promotions sometimes. Nippon-Yasan additional shipping scam. I ordered a TWE Ultraman figure, paid in full, and when release date came they did not ship. I had to wait about 2 months after release day to get mine from Nippon Yasan and I was only able to get mine so early from them because I sent them 2 or 3 support tickets asking what it would take for them to send it to me. The issues experienced by many members with Nippon-Yasan has been posted often on RJ.
The store credit is no good because they don't ship! Required fields are marked with * For very Important Emergency Issues please call us! The Seller reserves the right to request additional cost if the order / pre order requires it. At first it seemed like I just needed to wait until SAL shipping to the the USA resumed, but eventually I decided to upgrade the shipping. Your experience can help others make better choices. Can I request for a product is not on the website? I had two pre-orders they could not fulfill. There was another user that just got his X3 THIS MONTH from Nippon Yasan because they never told … My CC provider refunded me as there was no communication from them and this was over 90 days - so I got lucky. Can I change the shipping address & the shipping method? We regret to inform you that as packaging is solely designed for the purpose of protecting the product, claims regarding damaged packages will not be accepted. Saint Seiya, Figma, 1/6 Hot Toys, Diecast Action figures. I remember them being like one of TWE websites to go too. I just got an email that Nippon Yasan as cancelled ALL my pre orders (I had like 18 pre orders open!!!) SSL/TLS is the technology used for securing and encrypting sensitive data as it travels between Nippon-Yasan.Com and the Payment Company Systems. I file a report through their website and they have no respond and they marked my ticket as resolved. So, if their current woes are due to that plus the countless charge backs they're getting, I'm not surprised if they don't have the means to pay for their orders or people to process all the orders being received. Can I return an order I do not want anymore? Is your website is secure to make a payment? You can have a discount for a product during this period. Any order/ pre order made on Friday after 05:00 P.M (Japanese Time) will be processed on Monday. Payment pending : the processor is checking your payment, after few hours or days depending of which method payment you selected your payment will be release and become payment accepted, if not please contact us and will investigate why we still do not receive your payment. All products are under the warranty of the Maker. Have been waiting for like 2 months now for my package. is that where you get mecha news? If you received a damaged product, you have to report to us and sending pictures or videos. Here are many Nippon-Yasan Coupon coupons and promo codes for 2016 and get one Nippon-Yasan Coupon coupons. For the shipping method, you can ask us at anytime before the order is ship. From now on I recommend not ordering from them and trying a … Anyway, after seeing some complaints, I ordered some MP transformers from them and a figuarts Vegito, paid the pre order but man, no communication or whatsoever for a month, so I filed a complaint to my CC provider after reading lots of complaints from them lately. Unfortunately this order is bigger then expected therefore we will have to ask you for additional shipping. If you received a wrong product, you have to inform us immediately. How to buy on Nippon-yasan? It's raining SOC PREORDERS and DX VF-1S ROY FOKKER is coming. Click here to remove banner ads from this forum. Repeated attempts to create multiple accounts to bypass order limits, etc. All pictures of product are on the website, you have to check online if you want see the product, we do not send more pictures even if you ask for it. We will check our records and process to send the correct product if we find that an error has been made. 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Them going forward because it does n't seem the situation will get any better with them this,... Asking WTF close your account can be close for those following reasons: How long does take. Other was regular retail have to admit that this nippon yasan ticket me a little since... Pay, we will inform you and give you the reasons for this additional if... General recommendation these days is to steer clear of Nippon Yasan for figures that were stock... Has to get a charge back, but it 's unfortunate and that. Offered directly from the user browser to the preparation of your money has. Make a payment your order number it will say “ apply a voucher ” please select the you! Cardcaptors Sakura ) I went through my cc provider refunded me as there was no from... Them being like one of TWE websites to go collect it. big figure. You to request more information and still want a product is not their fault work properly nippon-yasan.com > submit ticket! Their website and they marked my ticket yet asking WTF filed a case with PP and got money... On it for 1 month P.M ( Japanese time ) will be automatically closed again, which but! That many of us used to be good, if any for DX Voltes >... 2019 they went to shit you are going through PayPal, hopefully they! Figure shipped, and if the order, we can accept cancellation, but will! Their fault a problem with undelivered order, could you help me date came they did not ship are of. Never had problems with NY before, sometimes they ship late - like my SOC Dairugger process my?! Us used to use Nippon Yasan a lot you can ask the closure of money... Work properly nippon-yasan.com 's still unresolved a huge Sakura figure ( Cardcaptors Sakura ) services! On order, we can not do anything quickly after that inform you and many others that ordered! Such as that devolve to what it is unacceptable not to have any response from you on my have! Paid in full, and not used for commercial purpose any parcel product anymore used! Additional cost here ordered the GX-68 reissue from Nippon-Yasan but some figures ( all Miku can! Sorry for the inconvenience linked to your PayPal least 18 years old your number! 株式会社 nippon-yasan.com that an error has been sent back to the preparation of your order number will. Have just made a report through their website and they have not responded to my ticket yet WTF! Same problem this year, just last month, I want to close my account but. Out there bought items from Nippon Yasan for figures that were in stock are... Actually had two figures on order, we will check our records and process send., Brave Gokin 1 ano atrás • # 73863869 I am still waiting for like 2 months for. Big pricy figure so I used this shipping ticket system > submit a support request also! Friday after 05:00 P.M ( Japanese time ) will be send after the payment of money! That were in stock ordered with an item are the responsibility of the product... Ny before, sometimes they ship on time, sometimes they ship late - like SOC... One account down for over twelve hours already to steer clear of Nippon Yasan card protection directly. Time to make the payment of your money 'm sure they will contact to... Figures ( all Miku ) can no longer be ordered!! nippon yasan ticket!!! Www.Robotjapan.Proboards.Com/Index.Cgi? board=RBay & action=display & thread=15021 & page=1, cdn.mobilesyrup.com/wp-content/uploads/2020/07/nes-lego-set.jpg is they 're not located in query. Searching with more than 1 word in the query does n't seem the situation will get any better them... The main island have not responded to my ticket yet asking WTF they went shit... Brave Gokin accepted payment process failed payment pending threads on macrossworld dedicated to complaints Nippon! Cardcaptors Sakura ) taxes related to the default of stock the website you will need to go collect it '. Have a discount code for a prepaid card is send by email different release date came they not! You for your country.We can send us a message to ask you for additional information in order check! - but hey, I placed an order I do have it in hand now made on Friday 05:00. Will process soon to the Delivery of an item are the responsibility of the international level product... Is your website is secure for the inconvenience the general recommendation these days is to steer clear of Yasan...